VetMaster Frequently Asked Questions 

Running VetMaster on a network
VetMaster is  installed into one folder, on one computer, called the server.
To run from any computer,  create a shortcut to GO.BAT.

Map each work station to the server:
Click My Network Places
Mark the server's drive icon by placing mouse over it
Click the Tools tab at the top
Click Map Network drive
This will appear:
Drive: (select a letter, we will use X as an example only)
Folder: (select the down arrow at the end of the line) select \\server's name\server's root drive
Click Finish

To print to a dot-matrix printer or a Windows only printer:
Press Tilde key and toggle option X to "Yes" to print through Windows driver or toggle to "No" to print using printer port.

To create a startup icon for every workstation:
VetMaster is started by clicking or running GO.BAT
Right click on an empty area on the Windows desktop
Click New then Shortcut
Type path to the server,  example:  x:\unique\go.bat  (replace x: with letter mapped to server)

To change screen sizes:
Right click on the new icon just created on the Windows desktop
Click properties
Click Options tab
Select either Window of Full screen (Window is highly suggested so the taskbar is available)
Click Layout tab and make Width 80 and Height 25 for both Screen buffer and Window size.
Click Font
Make the screen whatever size is attractive. Filling about 80% of the screen is suggested.
lick OK

How do I give someone credit for items?
Re-invoice items to be returned
Hold down Ctrl key then touch Reverse to create a credit invoice.
Press the minus sign to Post.
At the payment screen press Esc to credit the client or type CASH and press F8 to refund cash.

How do I reverse a payment received or make a payment correction?
Press minus [-] Pay on account while in the Client/Patient screen, re-enter the code, amount and press F8
If a wrong amount is entered it easier to just reverse out the incorrect entry and re-enter the correct entry.

How do I print reminder cards?
Press F10, use option number 2, Postcard, Select or change message, Esc, mark date range,
Mark procedures with a "D", press F1 to begin. Output is sent to a preview window before printing.

To send reminders on the front of Healthy Pet Magazine instead is the same procedure except press
"H" for Healthy Pet instead of "P"ostcard. For information http://www.dvmreminder.com.

How do I create an invoice?
Press Invoice in the Client/Patient Screen, select any codes; press minus sign when ready to post.
To continue the invoice later, press Esc. To invoice multiple patients, press F10 to switch patients.

How do I setup a fee schedule?
Press F7 Fee schedule at the Main Menu. All codes are 2 to 6 characters in length.
Payment codes start with a category of minus. -CASH, -VISA, -CHECK
The first character of all codes is the category. Example: VRAB1 (Vaccinations, Rabies 1-year)
All fees may be viewed/printed in multiple orders by pressing  [F3] Report

How do I setup Rx labels on Dymo LabelWriter 400?
After installing the printer and its driver select tilde key + Rx Setup in VetMaster.
Select the Dymo printer from the list. It will be between 5 and 9 on the list.
In Windows, click Start, Printers and Faxes, right click on the Dymo printer
Select printing preferences
Clicked advanced
Paper size: 30324 Diskette or for wider labels 30256 shipping ( Font Courier New is preferred.)

Capture/uncapture printer port using XP (for old dot-matrix printers)
NET USE LPT2:  \\MACHINENAME\PRINTERSHARE   /PERSISTENT:YES
NET USE LPT2:  /DELETE

Find Rx labels and where can I find a Dymo Label Writer?
Paramedical labels: http://www.paramedicallabels.com/thermal.html    Phone 800-622-7009
Provantage http://www.provantage.com/xc_DYMO.htm                    Phone 800-336-1166

Can my staff install a demo to learn without modifying "live" data?
Simply download and run the demo at http://www.dotysoftware.com. It installs to a separate folder
Shortcut to demo program:   \PETSDEMO\GO.BAT
Shortcut to actual program:  \UNIQUE\GO.BAT

Doty Software
6660 Military Ave
Omaha, NE  68104  (402) 553-6300